Videos

Patient Experience Boot Camp

Healthcare leaders can improve the patient experience and increase patient satisfaction. This course shares what we have learned from medical mystery shopping and patient interviews. Way finding, communication, noise control, and discharge information are covered in the course, along with reproducible training materials.

Videos Archive

  • 7 Habits of Highly Effective PXPs

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  • Intentional Culture Define it to achieve it!

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  • Essential Qualities for Improving Patient Experience

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  • Patient Experience Matters

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  • Rounding to Improve the Patient Experience

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  • Beyond the Survey

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  • Patient Experience Boot Camp, Session 1 Clip

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  • Patient Experience Boot Camp, Session 2 Clip

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  • Patient Experience Boot Camp, Session 3 Clip

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  • Patient Experience Boot Camp, Session 4 Clip

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  • Patient Experience Boot Camp, Session 5 Clip

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  • Patient Experience Boot Camp, Session 6 Clip

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  • Patient Experience Boot Camp

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  • Kristin Baird - Author, Speaker, Consultant

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  • Service Excellence

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  • Training / Workshops

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  • A Passion For Nursing

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  • It's All About Your Culture

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