Upcoming Events

Upcoming Manager Workshop:

Enhancing the Patient Experience for a Competitive Edge

March 6, 2012; 9:00 a.m. - 4:30 p.m. ET Healthcare organizations often promise world-class care and superior quality but consumers will gauge quality on their experience at every touch point along the patient experience pathway. Research shows that patients who have positive experiences will tell others and, at the same time, become loyal fans. A great experience builds confidence and compliance. Organizations that successfully manage the patient experience will have the competitive edge in a consumer-driven market.

This session examines crucial moments of truth that occur during the patient experience and demonstrates how healthcare leaders can make meaningful and lasting changes that will enhance the patient experience and will build a positive, trusted reputation of excellence in patient care. You'll learn:

• How to create and communicate a compelling vision for a memorable patient experience

• How to set and uphold the most essential service standards for phone and face-to-encounters that build trust and confidence among patients and visitors
• Essential elements of a healing environment including noise control and way finding
• The value of creating last impression that leave lasting, positive impressions

For more information and to register for this class, simply click here!

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