Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

3 Conversations to Improve the Patient Experience and Stem Employee Denial

Download Article

Having constructive conversations with employees is a common occurrence in the lives of managers. Unfortunately, even the most experienced and skilled manager is likely to, on occasion, be faced with an employee who is in a deep state of denial about their own behaviors—or about the impact of their behaviors. Continue Reading...

Good Read:Neuroscience of Trust..Management Behaviors That Foster Employee Engagement by Paul J.Zak

Download Article

In every Baird Group educational offering, we talk about trust. How trust, when it exists between physician and patient, leads to better patient compliance and clinical outcomes. How trust, when it exists between staff and patients, leads to better communication and a more positive patient experience. Continue Reading...

Good Read: The One Thing:The Surprisingly Simple Truth Behind Extraordinary Results by Gary Keller

Download Article

I am not an impulse shopper. I research, I compare, I weigh needs against wants; except when it comes to books. With books, I am a sucker for a beloved author, a catchy title, or an enticing jacket cover summary. And so it was with “The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results” by Gary Keller, with Jay Papasan. Continue Reading...

Service Excellence: The Power of (Every) One!

Download Article

It’s not uncommon for me to be on site talking with healthcare leaders about culture and the challenges they have with creating and sustaining a positive patient experience culture. During these conversations, at least one leader will inevitably say something like: “I don’t understand it, we’ve done training. We’ve emphasized the importance of service. We’ve provided employees with guidelines and tools.” Continue Reading...

3 Important Patient Experience Resolutions That Every Healthcare Leader Should Make This Year

Download Article

A new year always seems to generate a new sense of energy in all of us. As we start a new calendar, we’re somehow heartened, inspired and motivated to make big changes and achieve great results. Unfortunately, as we all know, many of these New Year’s resolutions tend to fall by the wayside, leaving us to face the same challenges, frustrations and roadblocks that we faced the year before. Continue Reading...

Click here for eNewsletter Sign Up
Never miss a blog post!