The Baird Advantage

Great results don't happen by chance. They happen by design.

Kristin Baird and her team have helped hundreds of healthcare organizations improve the patient experience and achieve service excellence by showing clients how to build on strengths and minimize weaknesses. She and her team tailor their approach to the individual organization. Their comprehensive culture assessment and diagnosis set the stage for targeted service strategies and action plans that get results. Baird's leadership development and employee engagement tools are content rich yet practical, and they form a firm foundation for a patient-centered culture. Using a team-building train-the-trainer approach, the Baird Group helps build skills that sustain overtime.

Even if you already have a customer service initiative in place, the Baird team can help you raise the bar for even better results. Our coaches can help breathe new life into your service team by providing timely on-site leadership development, staff development, and train-the-trainer sessions.

[Our organization] interviewed several firms before deciding upon Baird Group for our Service Excellence initiative. With Baird, we made the perfect choice! Kris and her staff are highly respected among our staff and Board of Directors as well as our physicians (an often difficult group to satisfy!). With the help of Baird, we have put in place the mechanisms, tailor-made to our organization, that have created a happier, more customer-aware workforce. We have also witnessed our patient satisfaction scores rise, in some cases from the mere teens to upwards of the 90th percentile. Would we choose Baird again? In a heartbeat. Have and will we recommend Baird? Over and over again....

-Vice President of Marketing and Communications,
A Midwest medical center

patient experience customer receiving care instructions from medical practitioner

When you choose the Baird Group to help improve the patient experience at your hospital or clinic, you'll receive a comprehensive assessment of patient experiences at your facility plus effective recommendations and next steps to improve services for your patients. We have the experience and expertise to help you improve!

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