Patient Experience Consulting

Enhancing the patient experience through service excellence.

In today's environment of transparency, you can't afford to have poor patient satisfaction scores. HCAHPS places your patients' views in the public domain, but we have the tools to help you optimize patient experience with sustainable results.

Improving patient encounters and creating a culture of patient-centered and family-centered care is challenging, but we help our clients understand the patient experience and current culture so that, together, we can make significant sustainable improvements in patient satisfaction, employee engagement, and physician loyalty. Our clients see significant sustained improvement in patient satisfaction scores.

We understand your world. Like you, we've been there on the front lines of operations, and our coaches are experienced healthcare leaders. We offer:

  • A custom approach. We tailor our approach to your organization. No two organizations are exactly alike. Our expert staff will design solutions that meet your unique needs and objectives.
  • Thorough analysis and in-depth reporting. We conduct a comprehensive analysis and data review of your organization's current culture and its impact on the patient experience. This report serves as the foundation for your action plan to move your culture to where it needs to be.
  • Action planning and strategy. We help you develop a plan to create a culture of service excellence through standards development, leadership development, team building, and coaching. Our staff then guides plan execution through ongoing training and coaching for continued performance improvement.

 

Patient Experience Scenario

The Baird Group can help you understand and manage the patient experience at your healthcare facility. With decades of experience in the healthcare industry, we understand the challenges you face.

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