Why choose Baird for your medical mystery shopping?

We Know Healthcare and the Medical Industry!

MSPA MemberThe Baird Group advantage is multi-faceted. We work solely in healthcare, which means we understand your unique challenges, and we're fully focused on helping our clients transform culture and shape the patient experience. Owned and operated by a registered nurse and experienced healthcare marketer and administrator with over thirty years of experience, the Baird Group provides mystery shopping services that meet the needs of the medical industry.

We Provide Comprehensive Secret Shopper Planning and Reporting

Baird deliverables include:

  • Customized medical mystery shopper assessment criteria
  • Thorough documentation of each shopper encounter
  • Secure online access to individual shopping encounters, staff scores, and individual location scores
  • Comprehensive reporting
  • Summary reports of core recommendations and critical next steps presented live and in print
  • Consumer experience evaluated in context of your mission, standards, and brand promise (Are you who you say you are?)

To learn more about how medical mystery shopping can help shape your patients' experiences, contact mysteryshopping@baird-group.com.


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Medical Mystery Shopping shopper posing as patient in a medical appointment

When you choose the Baird Group to provide Medical Mystery Shopping services, you'll receive a thoroughly documented report on patient experiences at your facility, plus crucial recommendations and next steps to improve services for your patients.

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