Popular Presentations

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An engaging and motivational speaker and trainer, Kristin Baird speaks on the following topics and more! All presentations are customized for your organization. Kristin can be booked for single sessions, half-day and full-day sessions.

Culture Eats Strategy for Breakfast

Peter Drucker coined this phrase decades ago, but his words still ring true today. You can have the brightest minds in healthcare create flawless strategic plans, but nothing brings those plans to a screeching halt faster than a culture that isn’t aligned to support strategy at all levels.  In this thought-provoking keynote, Baird identifies the most common culture pitfalls preventing progress. She seamlessly connects culture to employee engagement, patient experience and leadership practices. Baird challenges participants to become the “Keepers of the Culture” by embracing six leadership practices. This session is a powerful, thought-provoking keynote or modified to a tactical, half-day interactive workshop.  

Quality Through the Eyes of the Beholder: Turning Moments of Truth into Trust

Baird takes her audiences out of the traditional, medical definitions of quality and helps them to see quality through the eyes of their patients and visitors. Using storytelling skillfully combined with data, Baird demonstrates the link between service and a healthy bottom line. She shares real-life experiences from medical mystery shoppers to demonstrate what patients really think about their healthcare encounters. Her background in nursing, public relations and health care administration provide pragmatic yet motivational examples for improving service. Baird encourages her audiences to embrace customer service at all levels of their organizations. 

Reclaiming Your Personal Passion for Nursing

The dynamic, inspiring and humorous Kristin Baird helps nurses to reconnect to their personal passion for nursing. Using stories and writing cues, Baird challenges nurses to rejuvenate themselves to rekindle their passion and form a stronger connection to purpose. Based on her book, Reclaiming the Passion - Stories that Celebrate the Essence of Nursing, this seminar is a hit for hospitals and nursing organizations. 

What you Permit you Promote – What leaders do speaks volumes about accountability 

 Many healthcare leaders admit that holding people accountable ranks high among their most difficult tasks. By ignoring problem behaviors, leaders erode their own credibility. This inspiring and informational keynote helps leaders take an honest look at what they let slide and how it impacts their team and their reputation as a leader. Baird identifies habitual thought patterns that keep leaders from taking necessary action and identifies steps they can take to foster a culture of accountability.

What Others Are Saying

“Any time I am asked for recommendations for presenters, Kristin (Kris) Baird is top of mind. Not only is Kris the industry expert on patient experience, her presentation content and delivery is informative, engaging and at times derives rounds of laughter or Amens! Kris Baird is hands down one of the best presenters, consultants and leaders in our industry. I guarantee you will not be disappointed and most likely will invite her back!”
Cynthia Newton 
Healthcare Online Presence Expert


“Kristin Baird was our opening keynote for our Ambulatory Surgery conference. She was such a hit that our members asked for her to return the next year. Her keynote was once again a fantastic and different presentation, and she had a breakout session, too.  Participants of her breakout session were so disappointed when the session was over, they crowded around her asking questions and eliciting her opinion.  In a time when there are so many generic customer service presenters, Kristin brings real life current healthcare issues into her discussion.   She is truly an expert in patient experience, culture and leadership. I highly recommend her as a keynote.”

Karen Bewer

Director of Quality Improvement

Advanced Pain Management


“Kristin Baird is at the top of my list when I need a high quality healthcare speaker. She is engaging and funny while highly informative. We have organizations that request her year after year.”

Amanda Schumacher

Association Director

Badger Bay Management Company


“I would highly recommend Kris Baird as a speaker for ANY conference…she delivers an excellent keynote! I always appreciate Kris’ ability to deliver an articulate presentation in a very kind, yet direct way. Kris’ style is both professional and relatable at the same time. Her presentations are full of facts and stories with plenty of interest-grabbing examples to make it memorable. Although her career has been in healthcare, Kris’ experience is vast, and she is willing to customize her words to fit the topic at hand.”

Jennifer Mueller, MBA, RHIA, FACHE, FAHIMA

Vice President & Privacy Officer

Wisconsin Hospital Association


“We engaged Kristin Baird to conduct a workshop centered on “The Leader’s Role of Culture in our Organization” for our Board of Directors, Executive Team and Medical Executive Committee.

The goal was for our leadership team to understand their role in promoting a positive culture to ensure we are positioned to deliver on our mission, vision and values. 

Kristin and her colleague kept our group on task, entertained, and focused on creating the culture of the future and how our leadership team has a personal responsibility to take ownership over our culture. Many individuals who attended the meeting commented on how much they enjoyed the presentation and how meaningful they found the outcomes.”

Stephanie M. Derzypolski

Vice President/Chief Communications Officer

Tallahassee Memorial HealthCare


Patient Experience at appointments

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