Patient Experience Consulting

Enhancing the Patient Experience through Service Excellence

In today's environment of transparency, you can't afford to have poor patient satisfaction scores. HCAHPS places your patients' views in the public domain.

Improving the patient experience is challenging. It may be that you want to create a patient-centered culture, but none of your efforts have worked. Or, perhaps, your orgnization has made customer-service improvements, but has slipped back into old habits. Many healthcare organizations make progress, then backslide. We understand your world. Like you, we've been there on the front lines and have the tools to help you rise to the top.

At Baird, we'll help you understand the patient experience at your facility and help you manage it. We offer:

• A custom approach. We tailor our approach to your organization. No two organizations are exactly alike. Our expert staff will design a program that meets your unique needs and objectives.
• Thorough analysis. We conduct a comprehensive analysis of your organizational culture and its impact on the patient experience.
• In-depth reporting. We provide a thorough report on the assessment that will function as the foundation of your action plan.
• Action planning. We help you develop a plan to create a culture of service excellence through standards development, leadership development, team building, and coaching.