I recently opened a workshop by asking the attendees to share a story about an encounter they had with a physician who left a strong impression. Their story could be positive or negative. As the people in the room shared their stories, it was obvious that, even though provider encounters are often short, they can and do leave lasting impressions—both good and bad.
Day in and day out, millions of people cross the thresholds of hospitals, clinics, and other care facilities. As they place their trust in you—their doctors, nurses, and other caregivers—you become part of their own story. It’s up to each you to decide how you want that story to unfold. Will you leave the patient and family with a story of compassion and acts of kindness? Or will you help shape a story where the patient and family feel frustrated, scared, and alone? As you approach your work today, ask yourself, What’s the story for today? How will I be part of my patients’ stories? How will I define my role, my script, and the scene?
Make it good.