Say the word audit and you’ll likely conjure up visions of the IRS accompanied by a sense of dread. The truth is, there are many aspects of our lives that can benefit from periodic audits. In fact, your patient experience structure might be one of them.
According to the dictionary, an audit is simply a methodical examination or review of a condition or situation. It’s that methodical examination and review that can be incredibly helpful in setting priorities for the New Year. An audit will answer questions like: What’s working? What isn’t? What isn’t in place that should be? How is the structure contributing to our current results? These are just a few questions that a service structure audit will answer for you. By knowing the answers to these questions, you can course-correct and set your team up for success in 2016.
Our firm is often called on to conduct service structure audits for hospitals and health systems. By doing an audit, we’re able to give prompt, objective feedback on what is in place, running effectively and where gaps are leaving the organization vulnerable. As more and more organizations appoint a Patient Experience leader, it becomes more important than ever to methodically examine all of the moving parts.
Audits are your opportunity to take stock of where you are today and to help you set goals and point you in the right direction. Find out how an audit can set you in the right direction. Call to schedule yours and we’ll help you get 2016 off to a great start.