I’m a multi-tasker. Always have been. So when it comes to technology helping me do more, I tend to be a bit of a junkie. Two monitors for my computer, two email accounts synched to outlook, smartphone, and tablet; I’m good to go. But I’m painfully aware that it can be a horrible distraction in my communication with a person right in front of me.
In this time of technology centered tools like computers, tablets, and smart phones, it’s easy to get lost in the gadgets and not fully engage with others. If there is one single thing that we can do to build relationships with our patients and staff that will reap huge returns – it’s to be fully present. Put down the phone, close the tablet, and focus on the person in front of you. When it comes to engaging with patients, pause at the door, even touch the door frame before entering. Take a deep breath and remember to be fully present.
Your full attention even for one minute sends a powerful message, makes a connection, and builds patient confidence in you and your organization. Your commitment to be fully present, is the best gift you can give your patients, your staff, or anyone who matters to you.