Workplace Drama Impacts Patient Care

Posted by Kristin Baird on May 27th, 2015 • No Comments »

Moods are contagious. If you’ve ever been dragged into someone’s drama in the workplace, you know how damaging it can be to staff morale. Even just one person gossiping or finding fault in others sends a ripple through the team. So it’s important to remember that allowing drama will ultimately erode the patient experience because it’s difficult to be upbeat and focused on patients when there’s drama brewing in the background.

Drama can take many forms. It can manifest as gossip, passive aggressive behavior, fighting, and power struggles. And it can be exhausting for the leader to try to manage it. But it’s the leader’s job to set boundaries and expectations as well as model behavior. After all, you are the keeper of the culture.

Let your team know your expectations. Ask for their support in following a “no drama” code of conduct which means they don’t create or participate in the drama. Remind them that they can simply walk away or, they can go one step further and confront the individual.

Engaged and fully engaged employees don’t create drama. So when you spot drama in the ranks, deal with it swiftly before it spreads.

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Baird Consulting

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