In my last blog entry, "e;Saying Thank You Out Loud and Often,"e; I talked about the importance of giving kudos to great customer service as readily as one would complain about it if it were shoddy.
That being said, there’s yet another, simple way that customers reward the great service. They reard you with ood old-fashioned word of mouth. By simply spreading the word to friends, family & colleagues about their experienceThey’re saying "e;thank you"e; to and sending new patients your way.
If you’re on the provider side, take notes