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Who’s got your back?

Posted by Kristin Baird on March 8th, 2011 • No Comments »

Every day, I have the honor of working with some of the most compassionate, hardworking patient advocates I’ve ever met. A day in the life of a nurse, tech, aid, phlebotomist, therapist, or physician can be draining and demanding both physically and emotionally. That’s why it’s so important to create an environment of support–a culture that nurtures and encourages one another.

Think back to a time when you had a rough day, and someone offered an encouraging word, a pat on the arm, or even a hug because they could sense that you were down, frustrated, or overwhelmed. Sometimes, that little boost is all you need to keep on going. Long days, demanding workloads, and difficult patients can sap your energy. Isn’t it great when someone shows even a small gesture of appreciation?

Creating a nurturing, supportive culture starts with just a few key words. Thank you. Good job. I’m glad you’re here. These are just a few words that can make a difference in someone’s day. It’s a small thing, but when used generously, it can make a significant impact.

While you go about your business caring for everyone else, it’s important to remember to take care of each other too. Acknowledge those around you today. Start by saying thanks.

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Baird Consulting


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