We’ve Always Done it this Way

Posted by Kristin Baird on February 20th, 2014 • No Comments »

“We’ve always done it this way”. These 6 words are a sure fire way to understand what is stifling innovation in your organization. And frankly, when I hear them, I rejoice just a little. Why? Because it gives me the perfect opportunity to point out just how ludicrous and limiting our thinking can be. In fact, most of the time when people catch themselves saying it, they chuckle a bit.

When doing any kind of process improvement, one of the most important questions to ask is: Why? Why are we doing this step? Why are we doing it this way? When the only answer that surfaces is, “We’ve always done it this way.” You know you’ve got an opportunity to innovate.

I am a strong supporter of innovation and allowing everyone to contribute to a culture of process improvement and patient-centered care.


Baird Consulting

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