Change is constant in healthcare, and the speed of change is only increasing. Mergers and acquisitions are just one of the many changes facing healthcare organizations. And with those changes, often comes stress on employees throughout the organization.
It’s not unusual for me to have at least one conversation per week with an executive who is grappling with massive changes, and at the same time, trying to keep everything operating as if it’s business as usual. There are many times they ask how to keep everyone calm and focused, when they themselves feel frazzled.
One of the messages I share quite often in these situations is this: regardless of the changes we are going through, every hour of the day, patients are turning to us. They are relying on us to be at our best for them. That is the one constant. Patients will be in need, and we must be there to deliver.
It’s easy to get caught up in the drama, or rumor mills during times of change. That’s all the more reason to remind your team that the one constant that will remain today and tomorrow, is the need to be there for their patients.