The Power of Thanks

Posted by Kristin Baird on November 23rd, 2016 • No Comments »

Culture shapes the patient experience. So when my colleagues and I do culture assessments with healthcare organizations across the country, we like to ask both frontline staff and managers, “What motivates you to do good work?”

Many respond with things like pride, desire to serve, and compassion. But a very large number will say that they are motivated by recognition or a simple “thank you” from their manager for good work. The funny thing is that when we ask managers what they think motivates employees, they cite money as the motivator. This important disconnect can shed light on the culture.

Chances are good that you can’t give rewards like cash and prizes. You can, however say thank you.

During this holiday season, we pause to give thanks for the gifts in our lives. Look around you. Who are the people on your team who make it a joy to come to work? Who are the ones you can count on in a pinch?

Take out a pen and paper. Write a few personal thank you notes and send them to their homes. It’ll be a gift that keeps on giving.

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Baird Consulting


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