When was the last time you sent a hand-written thank you note? If it’s been more than a week, you’re probably behind by a few. I’d be willing to bet that every day you see staff doing things to make life a little better for patients, family members, or teammates. Do they know that you value their actions? Tell them.
Thank you notes are an inexpensive yet lasting affirmation that help shape the culture. For years, I’d tuck 4-5 notes in my day planner so I would have them readily available as I did rounds or moved from office to meetings, etc. I knew that if I had them with me, it would be a constant reminder to take action on my thoughts.
Recognition should be prompt, personal, and plentiful. By that, I mean that it helps to take action soon after the incident while it’s fresh in your mind. Personal means that you give examples of what the individual did that you appreciate. And of course, plentiful speaks for itself. You’d be surprised to see how saying thank you has a way of multiplying in your organization. If you want to foster a culture of appreciation, start with a simple note.