Posts Tagged ‘training’


Don’t Assume – Validate

Posted by Kristin Baird on July 13th, 2018 • No Comments »

Baird Consulting

3 Pitfalls to Service Recovery

Posted by Kristin Baird on June 5th, 2018 • 1 Comment »

Baird Consulting

Let’s Get Real About Incentives

Posted by Kristin Baird on May 8th, 2018 • No Comments »

Baird Consulting

Patient Experience Isn’t a Program

Posted by Kristin Baird on February 6th, 2018 • 1 Comment »

Baird Consulting

The Power of One isn’t Complicated

Posted by Kristin Baird on December 19th, 2017 • No Comments »

Baird Consulting

Medical Practices Aren’t Small Hospitals – They Have Unique Patient Experience Challenges

Posted by Kristin Baird on October 12th, 2017 • No Comments »

Baird Consulting

Your Call is (not that) Important to Us

Posted by Kristin Baird on August 29th, 2017 • No Comments »

Baird Consulting

The Power of One in Creating a Great Patient Experience

Posted by Kristin Baird on July 18th, 2017 • No Comments »

Baird Consulting

You Don’t Have to Thrill ALL of Your Customers

Posted by Kristin Baird on May 2nd, 2017 • No Comments »

Baird Consulting

Silos & Turf Wars and Grudges- Oh my!

Posted by Kristin Baird on April 27th, 2017 • No Comments »

Baird Consulting

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