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Posts Tagged ‘telephone skills’


The Art of Saying No Without Saying No

Posted by Kristin Baird on November 30th, 2017 • No Comments »

Baird Consulting

“I Can’t”… And Other Barriers to a Good Patient Experience

Posted by Kristin Baird on August 1st, 2017 • No Comments »

Baird Consulting

Don’t be afraid of mystery shopping….

Posted by Kristin Baird on July 7th, 2011 • No Comments »

Baird Consulting

Your call is [not that] important to us

Posted by Kristin Baird on February 10th, 2010 • 1 Comment »

Baird Consulting

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