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Posts Tagged ‘Service Standards’


High Reliability and the Patient Experience

Posted by Kristin Baird on October 19th, 2017 • No Comments »

Baird Consulting

Your Patient Experience Stems From Your Cultural Norm

Posted by Kristin Baird on December 8th, 2016 • No Comments »

Baird Consulting

Respect at First Sight

Posted by Kristin Baird on December 6th, 2016 • No Comments »

Baird Consulting

Giving Feedback is as Easy as XYZ

Posted by Kristin Baird on September 30th, 2016 • No Comments »

Baird Consulting

How Do You Define Accountability?

Posted by Kristin Baird on September 20th, 2016 • No Comments »

Baird Consulting

Accountability is More Than Stating Your Expectations

Posted by Kristin Baird on September 14th, 2016 • No Comments »

Baird Consulting

Sacred Cows and Prima Donnas Kill your Culture

Posted by Kristin Baird on May 3rd, 2016 • No Comments »

Baird Consulting

Are your Standards just a Suggestion?

Posted by Kristin Baird on September 29th, 2015 • 2 Comments »

Baird Consulting

Words Reinforce Behaviors

Posted by Kristin Baird on September 16th, 2015 • No Comments »

Baird Consulting

Is perfectionism destroying your patient experience?

Posted by Kristin Baird on February 3rd, 2015 • No Comments »

Baird Consulting

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