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Posts Tagged ‘Patient Experience’


Patient Experience is all About Trust – Don’t Blow It!

Posted by Kristin Baird on November 14th, 2017 • No Comments »

Baird Consulting

Empathy takes vulnerability

Posted by Kristin Baird on November 9th, 2017 • No Comments »

Baird Consulting

Spotting Service Recovery Opportunities

Posted by Kristin Baird on October 26th, 2017 • No Comments »

Baird Consulting

A Policy Won’t Guarantee Empathy

Posted by Kristin Baird on October 24th, 2017 • No Comments »

Baird Consulting

High Reliability and the Patient Experience

Posted by Kristin Baird on October 19th, 2017 • No Comments »

Baird Consulting

You don’t have to be a mind reader to improve the patient experience

Posted by Kristin Baird on October 17th, 2017 • No Comments »

Baird Consulting

Progress is No Excuse

Posted by Kristin Baird on October 10th, 2017 • No Comments »

Baird Consulting

Want to improve employee engagement? Start with, “Hello.”

Posted by Kristin Baird on September 26th, 2017 • No Comments »

Baird Consulting

Culture, Not Tactics, Shape the Patient Experience

Posted by Kristin Baird on September 19th, 2017 • No Comments »

Baird Consulting

An Apology is the Superglue of Life – it can fix just about anything!

Posted by Kristin Baird on September 5th, 2017 • No Comments »

Baird Consulting

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