Posts Tagged ‘Patient Experience’


Focus on Culture and Scores Will Follow

Posted by Kristin Baird on September 6th, 2018 • No Comments »

Baird Consulting

No Shortcuts on Service Training

Posted by Kristin Baird on July 18th, 2018 • No Comments »

Baird Consulting

Let’s talk Patient Experience Metrics

Posted by Kristin Baird on June 21st, 2018 • No Comments »

Baird Consulting

The Triple Crown in Patient Experience

Posted by Kristin Baird on June 12th, 2018 • No Comments »

Baird Consulting

3 Pitfalls to Service Recovery

Posted by Kristin Baird on June 5th, 2018 • 1 Comment »

Baird Consulting

Balance the Tasks with Caring Behaviors

Posted by Kristin Baird on April 10th, 2018 • No Comments »

Baird Consulting

Dear “insert name here” you are special to us – really!

Posted by Kristin Baird on April 5th, 2018 • No Comments »

Baird Consulting

Last Impressions are Lasting Impressions

Posted by Kristin Baird on March 27th, 2018 • No Comments »

Baird Consulting

A Sign Doesn’t Deliver Great Service

Posted by Kristin Baird on March 13th, 2018 • No Comments »

Baird Consulting

No Pass Zones Support Nurses and Patient Experience

Posted by Kristin Baird on March 12th, 2018 • No Comments »

Baird Consulting

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