Blog Home

Posts Tagged ‘nurses’

No Pass Zones Support Nurses and Patient Experience

Posted by Kristin Baird on March 12th, 2018 • No Comments »

There is no doubt that nurses carry the bulk of patient care in hospitals. And in today’s world, patients are sicker and stay for shorter periods, meaning that more must be accomplished in a shorter period of time. In addition to medical treatments, there is the education and discharge instructions to ensure positive outcomes. Read more...

Nurses Make Lasting Memories

Posted by Kristin Baird on May 9th, 2017 • 1 Comment »

Every day, millions of nurses are interacting with people of all walks of life. And chances are, they’re leaving lasting impressions of compassion, kindness and competence. How do I know this? I ask people to share their stories. They tell stories of nurses going above and beyond. They tell stories of kindness and compassion. They tell stories about empathy and trust. Even though nurses won’t remember each patient that crosses their paths, chances are, the patient and family will. It’s no wonder that they rank as the most trusted profession each year that Gallup conducts its research. Read more...

You Don’t Have to Thrill ALL of Your Customers

Posted by Kristin Baird on May 2nd, 2017 • No Comments »

Years ago, I saw an ad by a state dental association that read, “You don’t have to brush all your teeth. Just the ones you want to keep, rest to be left till the time when a tooth extraction is necessary.” The wisdom of that simple statement applies to the patient experience and hospital culture as well. You don’t have to thrill them all – just the ones you want to keep. But think about how this applies to co-workers and providers too. Using the best waterpik for flossing can help save you time and money at the dentist office. Read more...

Nurses are so much more than the job!

Posted by Kristin Baird on May 10th, 2013 • No Comments »

It’s National Nurses Week and I couldn’t pass up an opportunity to brag up my people. I feel so blessed to be part of the nursing community, particularly at this time in history as healthcare transforms to meet greater demands for prevention, maintenance, and cost control. Nurses are not only vital to the healthcare industry, they are crucial to the communities in which they live. I’m not just talking about how nurses perform in their paid positions; it’s how they contribute to the wellbeing of family friends and neighbors while off the job. Ask anyone to name their “go-to” person for health advice, and, chances are, many will name a nurse they know and trust. Even in the age of online information, many consumers rely on nurses to help them navigate the healthcare system, search out answers, and advocate for themselves. Read more...

Want a better patient experience? Help nurses stay impassioned about their work.

Posted by Kristin Baird on November 29th, 2010 • No Comments »

So much of the patient experience rests in the hands of nurses. But so does quality, safety, and a myriad of other metrics. Nurses have a lot on their plates, so it’s no wonder many of them want to run screaming when leaders start “preaching” about the patient experience and improving HCAHPS scores. Although there are countless moments of truth during any healthcare encounter, many of the most important ones happen at the hands of the nursing staff. Read more...

Blog Home