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Posts Tagged ‘mystery shopping’


HCAHPS Can’t be Your Only Measure of Patient Experience

Posted by Kristin Baird on October 25th, 2016 • No Comments »

Baird Consulting

Living Your Brand Promise at Every Moment of Truth

Posted by Kristin Baird on September 2nd, 2016 • No Comments »

Baird Consulting

Prove It!

Posted by Kristin Baird on January 12th, 2016 • No Comments »

Baird Consulting

Walk a New Path to a Better Patient Experience

Posted by Kristin Baird on May 20th, 2014 • 2 Comments »

Baird Consulting

What I Learned at AONE 2014

Posted by Kristin Baird on March 17th, 2014 • No Comments »

Baird Consulting

Own the Whole Patient Experience

Posted by Kristin Baird on September 5th, 2013 • 1 Comment »

Baird Consulting

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