Posts Tagged ‘mystery shopping’


It Depends – The two most dangerous words to describe patient experience

Posted by Kristin Baird on February 28th, 2019 • No Comments »

Baird Consulting

What You Don’t Know Can Hurt You

Posted by Kristin Baird on January 31st, 2019 • 1 Comment »

Baird Consulting

Is Access Hurting Your Patient Experience?

Posted by Kristin Baird on January 24th, 2019 • 1 Comment »

Baird Consulting

It’s Right in Front of You – Why You’re Missing Clues About Your Patient Experience

Posted by Kristin Baird on January 17th, 2019 • No Comments »

Baird Consulting

Quality Assurance for Patient Experience

Posted by Kristin Baird on November 7th, 2018 • No Comments »

Baird Consulting

The Patient Experience is Your Brand

Posted by Kristin Baird on July 31st, 2018 • No Comments »

Baird Consulting

Who Are Your Stars?

Posted by Kristin Baird on June 7th, 2018 • No Comments »

Baird Consulting

Coming to you Live from an Exam Room Near You

Posted by Kristin Baird on April 3rd, 2018 • No Comments »

Baird Consulting

You don’t have to be a mind reader to improve the patient experience

Posted by Kristin Baird on October 17th, 2017 • No Comments »

Baird Consulting

Your Call is (not that) Important to Us

Posted by Kristin Baird on August 29th, 2017 • No Comments »

Baird Consulting

Click here for eNewsletter Sign Up
Never miss a blog post!