Posts Tagged ‘mystery shopping’


The Patient Experience is Your Brand

Posted by Kristin Baird on July 31st, 2018 • No Comments »

Baird Consulting

Who Are Your Stars?

Posted by Kristin Baird on June 7th, 2018 • No Comments »

Baird Consulting

Coming to you Live from an Exam Room Near You

Posted by Kristin Baird on April 3rd, 2018 • No Comments »

Baird Consulting

You don’t have to be a mind reader to improve the patient experience

Posted by Kristin Baird on October 17th, 2017 • No Comments »

Baird Consulting

Your Call is (not that) Important to Us

Posted by Kristin Baird on August 29th, 2017 • No Comments »

Baird Consulting

HCAHPS Can’t be Your Only Measure of Patient Experience

Posted by Kristin Baird on October 25th, 2016 • No Comments »

Baird Consulting

Living Your Brand Promise at Every Moment of Truth

Posted by Kristin Baird on September 2nd, 2016 • No Comments »

Baird Consulting

Prove It!

Posted by Kristin Baird on January 12th, 2016 • No Comments »

Baird Consulting

Tweets = Rankings

Posted by Kristin Baird on October 21st, 2015 • No Comments »

Baird Consulting

Walk a New Path to a Better Patient Experience

Posted by Kristin Baird on May 20th, 2014 • 2 Comments »

Baird Consulting

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