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Posts Tagged ‘Medical Mystery Shopping’


The Art of Saying No Without Saying No

Posted by Kristin Baird on November 30th, 2017 • No Comments »

Baird Consulting

HCAHPS Can’t be Your Only Measure of Patient Experience

Posted by Kristin Baird on October 25th, 2016 • No Comments »

Baird Consulting

Getting to “why?”

Posted by Kristin Baird on December 10th, 2015 • 1 Comment »

Baird Consulting

Walk a New Path to a Better Patient Experience

Posted by Kristin Baird on May 20th, 2014 • 2 Comments »

Baird Consulting

Ethnography Tells the Patient Experience Stories

Posted by Kristin Baird on March 4th, 2014 • 2 Comments »

Baird Consulting

Find Opportunities for Renewal

Posted by Kristin Baird on September 9th, 2013 • No Comments »

Baird Consulting

Own the Whole Patient Experience

Posted by Kristin Baird on September 5th, 2013 • 1 Comment »

Baird Consulting

Terminal Uniqueness Kills Progress

Posted by Kristin Baird on July 29th, 2013 • No Comments »

Baird Consulting

Compassion Is a Universal Language

Posted by Kristin Baird on March 5th, 2013 • No Comments »

Baird Consulting

“Welcome! We’ve been expecting you.”

Posted by Kristin Baird on February 26th, 2013 • 1 Comment »

Baird Consulting

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