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Posts Tagged ‘hospital customer service’


Inside the Patient Experience—Elizabeth’s Journey #3

Posted by Kristin Baird on May 3rd, 2011 • No Comments »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #2

Posted by Kristin Baird on May 1st, 2011 • No Comments »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #1

Posted by Kristin Baird on April 28th, 2011 • 3 Comments »

Baird Consulting

Empathy Shapes the Patient Experience

Posted by Kristin Baird on April 15th, 2011 • 1 Comment »

Baird Consulting

What are your “Never Events” in the Patient Experience?

Posted by Kristin Baird on December 10th, 2009 • No Comments »

Baird Consulting

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