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Posts Tagged ‘hospital customer service’


The True Test of Service Excellence

Posted by Kristin Baird on April 25th, 2013 • No Comments »

Baird Consulting

Patient Trust Is a Fragile Thing

Posted by Kristin Baird on January 30th, 2012 • 1 Comment »

Baird Consulting

The Law of Gravity Doesn’t Apply to Patient Satisfaction

Posted by Kristin Baird on October 5th, 2011 • No Comments »

Baird Consulting

Keep Your Eyes Open and Speak Up

Posted by Kristin Baird on September 19th, 2011 • No Comments »

Baird Consulting

Enduring Turbulence

Posted by Kristin Baird on August 25th, 2011 • No Comments »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #12

Posted by Kristin Baird on July 11th, 2011 • No Comments »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #10

Posted by Kristin Baird on June 13th, 2011 • No Comments »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #9

Posted by Kristin Baird on June 11th, 2011 • No Comments »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #5

Posted by Kristin Baird on May 9th, 2011 • No Comments »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #4

Posted by Kristin Baird on May 6th, 2011 • No Comments »

Baird Consulting

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