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Posts Tagged ‘Healthcare Leader’


Service Recovery Takes Legitimate Empowerment

Posted by Kristin Baird on August 29th, 2013 • No Comments »

Baird Consulting

The Magnifying Glass and the Mirror

Posted by Kristin Baird on August 27th, 2013 • No Comments »

Baird Consulting

Is yours a culture of feedback?

Posted by Kristin Baird on August 23rd, 2013 • No Comments »

Baird Consulting

“I’m proud of you”—Four little words that speak volumes

Posted by Kristin Baird on August 15th, 2013 • 1 Comment »

Baird Consulting

You’re Part of the Patient’s Story

Posted by Kristin Baird on July 15th, 2013 • No Comments »

Baird Consulting

Connection to Purpose: The “secret sauce” of employee engagement

Posted by Kristin Baird on June 11th, 2013 • 1 Comment »

Baird Consulting

Training Alone Won’t Guarantee a Great Patient Experience

Posted by Kristin Baird on May 14th, 2013 • 1 Comment »

Baird Consulting

The Care and Feeding of Your Patient Experience Champions

Posted by Kristin Baird on April 29th, 2013 • No Comments »

Baird Consulting

Have You Committed to the Patient Experience?

Posted by Kristin Baird on March 19th, 2013 • No Comments »

Baird Consulting

“Leaders don’t duck” (and other useful tapes)

Posted by Kristin Baird on January 28th, 2013 • No Comments »

Baird Consulting

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