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Posts Tagged ‘Healthcare Leader’


The Patient Experience Takes a Village

Posted by Kristin Baird on February 14th, 2017 • No Comments »

Baird Consulting

Patient Experience Needs Leaders Not Just Cheerleaders

Posted by Kristin Baird on October 8th, 2016 • No Comments »

Baird Consulting

Modeling (or Muddling) the Way?

Posted by Kristin Baird on July 26th, 2016 • No Comments »

Baird Consulting

Whose Job is it Anyway?

Posted by Kristin Baird on March 25th, 2014 • No Comments »

Baird Consulting

Accountability Killer

Posted by Kristin Baird on November 26th, 2013 • No Comments »

Baird Consulting

Assumicide Can Kill the Patient Experience

Posted by Kristin Baird on November 22nd, 2013 • No Comments »

Baird Consulting

Resilience Supports a Positive Patient Experience

Posted by Kristin Baird on October 11th, 2013 • No Comments »

Baird Consulting

Leaders: Are you what you say you are?

Posted by Kristin Baird on September 3rd, 2013 • No Comments »

Baird Consulting

Service Recovery Takes Legitimate Empowerment

Posted by Kristin Baird on August 29th, 2013 • No Comments »

Baird Consulting

The Magnifying Glass and the Mirror

Posted by Kristin Baird on August 27th, 2013 • No Comments »

Baird Consulting

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