Posts Tagged ‘healthcare communication’


Marketing and Patient Experience – Guardians of the Brand

Posted by Kristin Baird on August 27th, 2019 • No Comments »

Baird Consulting

How NOT to Talk to a Disengaged Employee

Posted by Kristin Baird on August 6th, 2019 • No Comments »

Baird Consulting

Watch the Hassle-Factor in Patient Experience

Posted by Kristin Baird on July 4th, 2019 • No Comments »

Baird Consulting

The Secret to Service Recovery

Posted by Kristin Baird on May 30th, 2019 • No Comments »

Baird Consulting

Lather. Rinse. Repeat.

Posted by Kristin Baird on May 28th, 2019 • No Comments »

Baird Consulting

What Patients Say About Their Portal Experience

Posted by Kristin Baird on April 30th, 2019 • No Comments »

Baird Consulting

Communication is Like a Dance

Posted by Kristin Baird on February 19th, 2019 • No Comments »

Baird Consulting

Manage Wait Time Expectations for a Better Patient Experience

Posted by Kristin Baird on October 30th, 2018 • No Comments »

Baird Consulting

Educate the Patients Other Excuses

Posted by Kristin Baird on June 13th, 2017 • No Comments »

Baird Consulting

What You Meant and What the Patient Hears

Posted by Kristin Baird on May 30th, 2017 • No Comments »

Baird Consulting

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