Posts Tagged ‘HCAHPS improvement’


Your Nurses Don’t Want to Hear About HCAHPS

Posted by Kristin Baird on October 2nd, 2018 • No Comments »

Baird Consulting

Spotting Service Recovery Opportunities

Posted by Kristin Baird on October 26th, 2017 • No Comments »

Baird Consulting

High Reliability and the Patient Experience

Posted by Kristin Baird on October 19th, 2017 • No Comments »

Baird Consulting

You don’t have to be a mind reader to improve the patient experience

Posted by Kristin Baird on October 17th, 2017 • No Comments »

Baird Consulting

Good is the Enemy of Great

Posted by Kristin Baird on May 26th, 2016 • No Comments »

Baird Consulting

Want a 5-star Rating for your Patient Experience? Start with 5-star Leadership Practices

Posted by Kristin Baird on April 21st, 2015 • No Comments »

Baird Consulting

Terminal Uniqueness Kills Progress

Posted by Kristin Baird on July 29th, 2013 • No Comments »

Baird Consulting

Compassion Is a Universal Language

Posted by Kristin Baird on March 5th, 2013 • No Comments »

Baird Consulting

Last Impressions Are Lasting Impressions

Posted by Kristin Baird on February 7th, 2013 • No Comments »

Baird Consulting

Still whining about patient satisfaction surveys? Let it go!

Posted by Kristin Baird on January 16th, 2013 • 2 Comments »

Baird Consulting

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