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Posts Tagged ‘HCAHPS’


Customer Service is Mission-Critical

Posted by Kristin Baird on August 22nd, 2017 • No Comments »

Baird Consulting

Culture Change is a Marathon, Not a Sprint

Posted by Kristin Baird on November 17th, 2016 • No Comments »

Baird Consulting

Your Patient Experience is More than the Numbers

Posted by Kristin Baird on April 19th, 2016 • No Comments »

Baird Consulting

Getting to Always

Posted by Kristin Baird on April 14th, 2016 • No Comments »

Baird Consulting

Want a 5-star Rating for your Patient Experience? Start with 5-star Leadership Practices

Posted by Kristin Baird on April 21st, 2015 • No Comments »

Baird Consulting

Are You Focused on Scores or the Experience?

Posted by Kristin Baird on October 31st, 2013 • No Comments »

Baird Consulting

Partner with Marketing to Improve the Patient Experience

Posted by Kristin Baird on October 30th, 2013 • No Comments »

Baird Consulting

Terminal Uniqueness Kills Progress

Posted by Kristin Baird on July 29th, 2013 • No Comments »

Baird Consulting

Improve the Patient Experience with Bedside Reporting

Posted by Kristin Baird on February 21st, 2013 • No Comments »

Baird Consulting

Engage Your Nurses in Improving HCAHPS

Posted by Kristin Baird on April 19th, 2012 • 2 Comments »

Baird Consulting

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