Someone once defined integrity for me as, “Doing the right thing even when no one is watching.” Integrity then, is a close first cousin to ownership. If your team members take ownership and believe in the organization’s mission, vision and values; there’s no doubt that they will do what’s right even when no one is watching. Without ownership and integrity, people will go through the motions – often unconvincingly.
Last week I was about to board a plane when the gate agent suddenly re-directed the passengers to the “priority” lane for boarding. She then mumbled to me, “I better do this because my boss is watching. It’s really dumb, but it’s policy.” Read more...
One thing that will kill your culture in a hurry is hanging onto negative, disengaged employees. Confrontation is hard. In fact I think I may have heard over 1000 excuses in my career for why managers don’t take action to terminate a toxic employee. A few of the excuses include: Read more...
- It’s never the right time
- I keep thinking it will get better
- Every time I’m ready to pull the plug, he makes improvement
- That will leave us short staffed