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Posts Tagged ‘doctor communication’


Empathy: The backbone of patient experience

Posted by Kristin Baird on May 30th, 2013 • 1 Comment »

Baird Consulting

Your Words Shape the Patient Experience

Posted by Kristin Baird on March 14th, 2013 • No Comments »

Baird Consulting

Compassion Is a Universal Language

Posted by Kristin Baird on March 5th, 2013 • No Comments »

Baird Consulting

Patient Experience Hinges on Compassion

Posted by Kristin Baird on March 1st, 2013 • No Comments »

Baird Consulting

Have a Purpose-driven Day

Posted by Kristin Baird on November 12th, 2012 • No Comments »

Baird Consulting

“It won’t work!” (And other idea squelchers)

Posted by Kristin Baird on August 11th, 2011 • 1 Comment »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #12

Posted by Kristin Baird on July 11th, 2011 • No Comments »

Baird Consulting

Don’t be afraid of mystery shopping….

Posted by Kristin Baird on July 7th, 2011 • No Comments »

Baird Consulting

How do you say, “I don’t give a damn”?

Posted by Kristin Baird on June 27th, 2011 • 2 Comments »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #11

Posted by Kristin Baird on June 22nd, 2011 • No Comments »

Baird Consulting

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