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Posts Tagged ‘Customer Service Training’


Judgmental Thinking Stops Empathy in its Tracks

Posted by Kristin Baird on December 7th, 2017 • No Comments »

Baird Consulting

The Art of Saying No Without Saying No

Posted by Kristin Baird on November 30th, 2017 • No Comments »

Baird Consulting

“I Can’t”… And Other Barriers to a Good Patient Experience

Posted by Kristin Baird on August 1st, 2017 • No Comments »

Baird Consulting

Silos & Turf Wars and Grudges- Oh my!

Posted by Kristin Baird on April 27th, 2017 • No Comments »

Baird Consulting

Train, Retain & Sustain

Posted by Kristin Baird on March 30th, 2017 • No Comments »

Baird Consulting

Service Corrosion

Posted by Kristin Baird on October 24th, 2016 • No Comments »

Baird Consulting

Invest in Training or Settle for Mediocre

Posted by Kristin Baird on August 30th, 2016 • No Comments »

Baird Consulting

Manage Patient Expectations About Money

Posted by Kristin Baird on May 24th, 2016 • No Comments »

Baird Consulting

Training is Just the First Step

Posted by Kristin Baird on May 12th, 2016 • No Comments »

Baird Consulting

Can you Change the Culture in 20 Minutes?

Posted by Kristin Baird on April 21st, 2016 • No Comments »

Baird Consulting

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