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Posts Tagged ‘Customer Service in Healthcare’


Say my name!

Posted by Kristin Baird on April 21st, 2017 • No Comments »

Baird Consulting

Listen With Your Eyes for Cues to the Patient Experience

Posted by Kristin Baird on April 18th, 2017 • No Comments »

Baird Consulting

Values Drive a Consistent Patient Experience

Posted by Kristin Baird on April 11th, 2017 • No Comments »

Baird Consulting

What’s In It For Me? – Why Nurses Benefit From Frequent Rounds

Posted by Kristin Baird on April 6th, 2017 • No Comments »

Baird Consulting

A Life Lesson from Mrs. B.

Posted by Kristin Baird on February 2nd, 2016 • No Comments »

Baird Consulting

Flying Solo Doesn’t Work

Posted by Kristin Baird on January 28th, 2016 • No Comments »

Baird Consulting

Beware of Evenings and Weekends

Posted by Kristin Baird on January 26th, 2016 • No Comments »

Baird Consulting

Thank You Note Challenge

Posted by Kristin Baird on January 21st, 2016 • No Comments »

Baird Consulting

Zero Tolerance Takes Guts

Posted by Kristin Baird on January 19th, 2016 • No Comments »

Baird Consulting

Excuse Me, Your Bias is Showing

Posted by Kristin Baird on January 14th, 2016 • No Comments »

Baird Consulting

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