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Posts Tagged ‘Customer Service in Healthcare’


Compassion Fatigue Affects Families Too

Posted by Kristin Baird on May 23rd, 2017 • No Comments »

Baird Consulting

Attitude Isn’t a Pre-Existing Condition

Posted by Kristin Baird on May 16th, 2017 • No Comments »

Baird Consulting

Nurses Make Lasting Memories

Posted by Kristin Baird on May 9th, 2017 • No Comments »

Baird Consulting

The Gift of Presence

Posted by Kristin Baird on May 4th, 2017 • No Comments »

Baird Consulting

You Don’t Have to Thrill ALL of Your Customers

Posted by Kristin Baird on May 2nd, 2017 • No Comments »

Baird Consulting

Silos & Turf Wars and Grudges- Oh my!

Posted by Kristin Baird on April 27th, 2017 • No Comments »

Baird Consulting

Say my name!

Posted by Kristin Baird on April 21st, 2017 • No Comments »

Baird Consulting

Listen With Your Eyes for Cues to the Patient Experience

Posted by Kristin Baird on April 18th, 2017 • No Comments »

Baird Consulting

Values Drive a Consistent Patient Experience

Posted by Kristin Baird on April 11th, 2017 • No Comments »

Baird Consulting

What’s In It For Me? – Why Nurses Benefit From Frequent Rounds

Posted by Kristin Baird on April 6th, 2017 • No Comments »

Baird Consulting

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