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Posts Tagged ‘Customer Service in Healthcare’


High Reliability and the Patient Experience

Posted by Kristin Baird on October 19th, 2017 • No Comments »

Baird Consulting

Want a great patient experience? Don’t Hire Grumps!

Posted by Kristin Baird on September 28th, 2017 • No Comments »

Baird Consulting

Culture, Not Tactics, Shape the Patient Experience

Posted by Kristin Baird on September 19th, 2017 • No Comments »

Baird Consulting

Deliberate Acts of Kindness

Posted by Kristin Baird on September 12th, 2017 • No Comments »

Baird Consulting

“I Can’t”… And Other Barriers to a Good Patient Experience

Posted by Kristin Baird on August 1st, 2017 • No Comments »

Baird Consulting

Are You Listening or Waiting Your Turn?

Posted by Kristin Baird on July 25th, 2017 • No Comments »

Baird Consulting

What My Garden Taught Me About Healthy Culture

Posted by Kristin Baird on July 20th, 2017 • No Comments »

Baird Consulting

The Power of One in Creating a Great Patient Experience

Posted by Kristin Baird on July 18th, 2017 • No Comments »

Baird Consulting

Put on Your Big Kid Pants and Take a Stand

Posted by Kristin Baird on July 11th, 2017 • No Comments »

Baird Consulting

Listen With Your Eyes For A Better Patient Experience

Posted by Kristin Baird on June 27th, 2017 • No Comments »

Baird Consulting

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