Posts Tagged ‘Customer Service in Healthcare’


Is Your Story Blocking Empathy?

Posted by Kristin Baird on August 4th, 2016 • No Comments »

Baird Consulting

Patients Aren’t Qualified (and Other Myths)

Posted by Kristin Baird on July 28th, 2016 • No Comments »

Baird Consulting

The Gift of Presence

Posted by Kristin Baird on July 19th, 2016 • No Comments »

Baird Consulting

Is it an Explanation or an Excuse?

Posted by Kristin Baird on July 14th, 2016 • No Comments »

Baird Consulting

Good is the Enemy of Great

Posted by Kristin Baird on May 26th, 2016 • No Comments »

Baird Consulting

Do you Really Foster a Patient-centered Culture?

Posted by Kristin Baird on April 7th, 2016 • No Comments »

Baird Consulting

Plant the Seeds for a Great Patient Experience

Posted by Kristin Baird on March 24th, 2016 • No Comments »

Baird Consulting

Left Hand – Meet Mr. Right Hand

Posted by Kristin Baird on March 18th, 2016 • No Comments »

Baird Consulting

No One is Measuring the One that Got Away – Your Patient Experience Starts with a Phone Call

Posted by Kristin Baird on February 25th, 2016 • No Comments »

Baird Consulting

Don’t Overlook the Subtle Influence of Gossip and Drama

Posted by Kristin Baird on February 18th, 2016 • No Comments »

Baird Consulting

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