Posts Tagged ‘Customer Service in Healthcare’


Service Recovery Boosts Patient Experience

Posted by Kristin Baird on March 2nd, 2017 • No Comments »

Baird Consulting

The Kind Truth in Coaching

Posted by Kristin Baird on February 16th, 2017 • No Comments »

Baird Consulting

Attitude is Contagious – Diagnose it Quickly

Posted by Kristin Baird on January 26th, 2017 • No Comments »

Baird Consulting

Don’t be Fooled by “Fine”

Posted by Kristin Baird on January 10th, 2017 • No Comments »

Baird Consulting

Privacy or Peepshow?

Posted by Kristin Baird on December 13th, 2016 • No Comments »

Baird Consulting

Respect at First Sight

Posted by Kristin Baird on December 6th, 2016 • No Comments »

Baird Consulting

Is Your Mission a Plaque or a Pledge?

Posted by Kristin Baird on December 1st, 2016 • No Comments »

Baird Consulting

The Patient Experience is Digital Too

Posted by Kristin Baird on November 29th, 2016 • No Comments »

Baird Consulting

Culture Change is a Marathon, Not a Sprint

Posted by Kristin Baird on November 17th, 2016 • No Comments »

Baird Consulting

Where’s the Problem? Hold up a Mirror.

Posted by Kristin Baird on November 10th, 2016 • No Comments »

Baird Consulting

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