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Posts Tagged ‘Customer Service in Healthcare’


Finding Purpose and Community

Posted by Kristin Baird on March 21st, 2017 • No Comments »

Baird Consulting

What’s the Last Patient Experience?

Posted by Kristin Baird on March 9th, 2017 • No Comments »

Baird Consulting

Service Recovery Boosts Patient Experience

Posted by Kristin Baird on March 2nd, 2017 • No Comments »

Baird Consulting

The Kind Truth in Coaching

Posted by Kristin Baird on February 16th, 2017 • No Comments »

Baird Consulting

The Patient Experience Takes a Village

Posted by Kristin Baird on February 14th, 2017 • No Comments »

Baird Consulting

“That’s Just Dave,” and Other Excuses for Not Taking Action

Posted by Kristin Baird on February 7th, 2017 • No Comments »

Baird Consulting

Nobody Tells Me Anything Around Here

Posted by Kristin Baird on January 31st, 2017 • No Comments »

Baird Consulting

Attitude is Contagious – Diagnose it Quickly

Posted by Kristin Baird on January 26th, 2017 • No Comments »

Baird Consulting

Pavlov and the Patient Experience

Posted by Kristin Baird on January 24th, 2017 • No Comments »

Baird Consulting

When Patients Experience Staff Discord

Posted by Kristin Baird on January 19th, 2017 • No Comments »

Baird Consulting

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