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Posts Tagged ‘Customer Service’


Don’t be Fooled by “Fine”

Posted by Kristin Baird on January 10th, 2017 • No Comments »

Baird Consulting

Your Patient Experience Stems From Your Cultural Norm

Posted by Kristin Baird on December 8th, 2016 • No Comments »

Baird Consulting

Training Without Coaching is Quickly Forgotten

Posted by Kristin Baird on October 29th, 2016 • No Comments »

Baird Consulting

Information Isn’t a Substitute for Help

Posted by Kristin Baird on August 23rd, 2016 • No Comments »

Baird Consulting

Manage Patient Expectations About Money

Posted by Kristin Baird on May 24th, 2016 • No Comments »

Baird Consulting

Integrity Shapes the Patient Experience

Posted by Kristin Baird on May 18th, 2016 • No Comments »

Baird Consulting

The Power of the First Call in the Patient Experience

Posted by Kristin Baird on May 16th, 2016 • No Comments »

Baird Consulting

5 Patient Experience “Never Events”

Posted by Kristin Baird on March 10th, 2016 • 1 Comment »

Baird Consulting

Take on Your Toughest Opponent

Posted by Kristin Baird on March 8th, 2016 • No Comments »

Baird Consulting

Is perfectionism destroying your patient experience?

Posted by Kristin Baird on February 3rd, 2015 • No Comments »

Baird Consulting

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