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Posts Tagged ‘Culture Change’


Attention CEOs – Let’s Get Real About the Patient Experience Timeline

Posted by Kristin Baird on March 28th, 2017 • No Comments »

Baird Consulting

What Would You Do if You Were Brave?

Posted by Kristin Baird on November 11th, 2015 • No Comments »

Baird Consulting

Is There a Naked Emperor Wandering Your Halls?

Posted by Kristin Baird on June 18th, 2015 • 1 Comment »

Baird Consulting

Who are Your Customers?

Posted by Kristin Baird on March 10th, 2015 • No Comments »

Baird Consulting

Find Opportunities for Renewal

Posted by Kristin Baird on September 9th, 2013 • No Comments »

Baird Consulting

Leaders: Are you what you say you are?

Posted by Kristin Baird on September 3rd, 2013 • No Comments »

Baird Consulting

The Magnifying Glass and the Mirror

Posted by Kristin Baird on August 27th, 2013 • No Comments »

Baird Consulting

“It depends,” and Other Brand Killers

Posted by Kristin Baird on August 12th, 2013 • No Comments »

Baird Consulting

It’s July. Where’s your 2013 service excellence work plan?

Posted by Kristin Baird on July 18th, 2013 • No Comments »

Baird Consulting

“Patients are just too demanding!”

Posted by Kristin Baird on June 20th, 2013 • 1 Comment »

Baird Consulting

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