Posts Tagged ‘Communication’


Judgmental Thinking Stops Empathy in its Tracks

Posted by Kristin Baird on December 7th, 2017 • No Comments »

Baird Consulting

The Art of Saying No Without Saying No

Posted by Kristin Baird on November 30th, 2017 • No Comments »

Baird Consulting

Patient Experience is all About Trust – Don’t Blow It!

Posted by Kristin Baird on November 14th, 2017 • No Comments »

Baird Consulting

Spotting Service Recovery Opportunities

Posted by Kristin Baird on October 26th, 2017 • No Comments »

Baird Consulting

Want to improve employee engagement? Start with, “Hello.”

Posted by Kristin Baird on September 26th, 2017 • No Comments »

Baird Consulting

“I Can’t”… And Other Barriers to a Good Patient Experience

Posted by Kristin Baird on August 1st, 2017 • No Comments »

Baird Consulting

Are You Listening or Waiting Your Turn?

Posted by Kristin Baird on July 25th, 2017 • No Comments »

Baird Consulting

What My Garden Taught Me About Healthy Culture

Posted by Kristin Baird on July 20th, 2017 • No Comments »

Baird Consulting

The Power of One in Creating a Great Patient Experience

Posted by Kristin Baird on July 18th, 2017 • No Comments »

Baird Consulting

Words can Shape an Entire Culture – Use Them Strategically

Posted by Kristin Baird on July 13th, 2017 • No Comments »

Baird Consulting

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