Wait time in healthcare settings matter on two important fronts. One is the wait time to get an appointment, and the other is the wait time in the waiting room.
Last year, we did tens of thousands of phone calls to practices throughout the country. We used consumers from within the market being tested. What they shared often came as a surprise to the healthcare leaders. What patients found acceptable varied by specialty and market.
Although healthcare has benchmarks for appointment wait times, it is ultimately the patient who decides if the wait is worth it or not. The same goes for the time in the waiting room. Read more...