I recently got involved in an online commentary in response to an article in Forbes (“Why Rating Your Doctor is Bad for Your Health”). The gist of the article was that the physicians interviewed in the story shared that they were over-treating and over-ordering tests in attempts to improve their patient satisfaction survey scores and avoid reprimand from administrators.
The physicians claim they got poor scores on the satisfactions surveys. They felt the only way to improve them was to write orders and aggressively treat. Regardless of the level of care warranted. It appalls me providers think this increases patient satisfaction. Second, that they would openly admit to ordering unnecessary tests and treatments.
Let It Go!
It amazes me that there are still people out there arguing about whether it’s right for patients to “judge.” The ship has sailed. Our consumer-driven healthcare is a reality. And guess what? Patients are consumers, and they are judging you regardless of whether or not they fill out a survey. Believe me, patients are not just talking, they’re tweeting, facebooking, and yelping to the masses. I’d rather endure brutally honest scores so that I could make improvements. Therefore it’s time to embrace the era of transparency and accept that the patients’ voice is being heard.