Yesterday I was at a stoplight behind a car with bumper stickers that said, “Proud parent of an honor student.” We love to celebrate success, don’t we? You won’t see bumper stickers boasting about a student getting C’s. Yes, a C is a passing grade, but it won’t get you into Harvard. So how does that compare to the patient experience star rating? Is average good enough? If you hit three stars, have you met your goal?
High achievers will never stop at three stars. It’s not easy moving from three to four, or four to five. Are you satisfied with your scores? If not, what are you doing to change them? What do you need to do to be bumper sticker worthy? Certainly, you want to raise the bar.