Patient Experience Hinges on Compassion

Posted by Kristin Baird on March 1st, 2013 • No Comments »

Robin Roberts, Good Morning America anchor, recently made her way back to her ABC post after nearly a year-long battle with myelodysplastic syndrome (a complication resulting from chemotherapy). I was so moved by her story chronicling her diagnosis, treatment, and triumph over this life-threatening condition. As I watched her journey unfold over the past several months, I couldn’t help but feel a sense of pride on behalf of the U.S. health system’s caregivers who guide the cures, comfort, and care of millions each day.

Ms. Roberts shared several stories that spotlighted not only the expertise she needed from the medical team to fight this battle, but the compassion that nurtured her spirit, gave her hope, and lifted her from the depths of despair. I was so proud of the doctors and nurses she talked about because their work, although appropriately celebrated in Roberts’ case, represents just a tiny glimpse of the millions of scenarios unfolding across the country each day in our hospitals and clinics. Every day in this country, millions of healthcare professionals show up for work, ready to face some of the greatest challenges in the human experience. And each day, they collectively have billions of moments in time when they touch the lives of patients and their families, leaving an indelible mark.

Look around you today as you approach your work. Celebrate the work you do, and remember that, together, we are changing the world—one encounter at a time.

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Baird Consulting

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