November 17th, 2023
Looking for a best practice? Here’s an idea…
Blog by Angela Fieler
I have been focused on improving the patient experience for the better part of my adult life. Over the years, one thing I’ve learned is that a best practice doesn't ...
November 10th, 2023
Just because you conduct training, doesn’t mean people are learning. And just because people learn something, doesn't mean they change their behavior. How can you ensure that every training results in behavior change? Start by finding out how they learn ...
November 6th, 2023
We get a lot of interesting requests for training and addressing specific culture issues at Baird Group, but a recent discussion still has me shaking my head. A large medical group contacted us for service excellence training. The person contacting ...
October 30th, 2023
The Goal-Setting Process: When Is a Number Just a Number?
By Angela Fieler
It’s October – the time of year when leaves start to change, people begin preparing for year-end holidays, and some organizations begin the budgeting and goal-setting process for the new year. ...
October 19th, 2023
I once read a great quote, “An apology is the superglue of life. It can fix just about anything.” I don’t know where the quote originated but it became etched in my mind because of its simple truth. A simple ...
October 10th, 2023
Remember the scene in The Wizard of Oz when Dorothy, Tin Man, Scarecrow, and the Cowardly Lion finally approach the Great Oz after days of perilous travel? The four are optimistic at first, but the Wizard’s booming voice, harsh words, ...
October 5th, 2023
Over the years, I have worked with countless leaders who feel they are stuck and unable to elevate their culture further. What I have found repeatedly is a lack of awareness of how their own culture-killing habits are what keep ...
October 2nd, 2023
Just when I thought we had a good understanding of quiet quitting, I started seeing posts about “Lazy Girl Jobs,” and felt compelled to investigate further. While some people argue that both are really about work/life balance and the anti- ...
September 22nd, 2023
Last week, I was at a conference, and the keynote speaker shared a simple question that really resonated with me. He said he dreaded being asked, “What do you do?” because he had a hard time describing what he does ...
September 19th, 2023
Nurses are the backbone of healthcare delivery and the current nursing shortage has given nurses everywhere a unique gift. Now, more than ever, nurses have the freedom to choose when, where, and how much they want to work. While the ...