Measuring patient satisfaction is a way of life in today’s healthcare world. But have you ever realized that the data is only measuring the responses from people who have actually had direct encounters with the healthcare organization? It does nothing to examine the ones who reach out only to never call back.
I’m excited to announce that Baird Group is releasing a white paper in March that shows how the initial phone call influences the patients’ willingness to return to the organization for future care.
Spoiler alert: 35% of all callers say they wouldn’t call back based on a negative first impression with a medical practice. Find out what factors have the biggest influence on this decision and what you can do about it.
Reserve your copy now.