My team and I have been on the road doing culture assessments for various health systems recently and have found some common denominators among the organizations that struggle with engagement, patient satisfaction and financial performance.Among other things, these cultures don’t foster recognition and gratitude.
It saddens me when I see healthcare workers starving for even the smallest crumbs of appreciation. After all, they are the ones on the frontline creating the customer experience. When workers feel appreciated, they engage and deliver better patient experiences. Let them know how much you appreciate them – that you’re thankful to have them on your team. That they make you proud.
In this time of thanksgiving, make your gratitude known. It will not only inspire your team members, it will help you appreciate all the good that is happening around you. Happy Thanksgiving!