Having a connection to purpose is a personal thing. It’s the feeling you get when you know that your work makes a difference, and that you are doing exactly what you’re meant to do. For me, working in healthcare for the past 40 years, I’ve felt grounded in a strong sense of purpose – to serve others and to make healthcare better for patients and the people who serve them. But a sense of community is equally important as we travel these roads. We need to feel that we have others with whom we can connect, share and inspire us. Having a sense of community reminds us that we aren’t alone – that there are other like-minded individuals sharing a similar experience.
I’ve learned that having a sense of purpose and a sense of community are both essential human experiences, and vital to our well-being.
Yesterday was the first day of the Beryl Institute’s Annual Patient Experience Conference #PX2017 in Denver. Looking around at the thousands of people in attendance, I found a real comfort knowing that others share the same passion, enthusiasm and commitment to improving the patient experience. They’re eager to learn and to share.
My work in the patient experience began in the early 1990s. For years it was a pretty lonely journey.
At the time, it seemed that no one was taking the patient experience seriously. Customer service in healthcare was considered “fluff.” Today is a much different story. Today healthcare leaders are not only mindful of the patient experience, but often place it as a top priority in the strategic plan.
It’s important for all of us who have a passion for the patient experience to find our community. For three days every year, we come together at the Beryl Institute conference with fellow patient experience champions. We need that community to fuel this important work. Reach out, join others and fuel your passion through community. It’ll give you the energy to keep moving forward.