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Archive for the ‘Uncategorized’ Category


Moving Beyond the Tasks for a Better Patient Experience

Posted by Kristin Baird on June 22nd, 2017 • No Comments »

Baird Consulting

It’s Always Been Done This Way (and Other Flimsy Excuses for Not Improving)

Posted by Kristin Baird on June 13th, 2017 • No Comments »

Baird Consulting

Listen for this innovation killer

Posted by Kristin Baird on February 21st, 2017 • No Comments »

Baird Consulting

When Patients Experience Staff Discord

Posted by Kristin Baird on January 19th, 2017 • No Comments »

Baird Consulting

Become a Patient Experience Influencer

Posted by Kristin Baird on January 3rd, 2017 • No Comments »

Baird Consulting

Why Best Practices Aren’t Always Best for You

Posted by Kristin Baird on November 3rd, 2016 • No Comments »

Baird Consulting

Training Without Coaching is Quickly Forgotten

Posted by Kristin Baird on October 29th, 2016 • No Comments »

Baird Consulting

Giving Feedback is as Easy as XYZ

Posted by Kristin Baird on September 30th, 2016 • No Comments »

Baird Consulting

Living Your Brand Promise at Every Moment of Truth

Posted by Kristin Baird on September 2nd, 2016 • No Comments »

Baird Consulting

Hope is not a strategy

Posted by Kristin Baird on October 15th, 2015 • No Comments »

Baird Consulting

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